Terms and Conditions
To ensure an enjoyable stay with us, please read the following important information.
In these Terms and Conditions, “principal guest” means the person who makes the booking. “Guest” includes the principal guest and every person staying at or visiting the Park in connection with the booking.
Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
Payments and Deposits
- Online bookings: Full payment will be taken at the time of booking.
- Phone bookings: A deposit equal to one night’s tariff is required at the time of booking.
A valid credit or debit card must be provided at the time of booking. Payment details may be securely processed and retained through the Park’s reservation and payment service providers for the purposes described in these Terms and Conditions.
By making a booking, the guest authorises Moama Riverside Holiday Park to charge the card provided for:
- any outstanding accommodation charges;
- additional guest fees incurred during the stay;
- replacement costs for lost keys, access devices or other Park property;
- reasonable additional cleaning costs where a cabin, ensuite, site or other Park facilities are left in a condition requiring cleaning beyond that ordinarily expected following a guest stay; and
- the reasonable cost of repairing or replacing any property, fixtures, fittings, equipment or facilities damaged, lost, removed or destroyed during the guest’s stay.
Any charges made under this clause will be limited to the reasonable costs actually incurred by the Park.
Before processing an additional charge, the Park will make reasonable efforts to notify the guest of the nature, basis and amount of the charge. The Park may retain photographs, invoices, quotations or other records reasonably required to support the charge.
Specific cabin or site numbers cannot always be guaranteed.
You must be at least 18 years of age to make a reservation.
For tariff purposes, guests aged 16 years and over are considered adults and those between 2 and 15 years of age are considered children.
Personal information collected in connection with a booking will be handled in accordance with the Park’s Privacy Policy and applicable privacy laws.
Arrivals and Departures
- Arrivals may check-in from 2:00 pm.
- Departures are due out by 10:00 am.
Guests are responsible for the replacement costs of lost cabin keys and amenity fobs.
Cabins
No pets are permitted in cabins unless the booking is for a designated pet-friendly cabin.
Smoking or vaping inside a cabin is prohibited. Guests will be responsible for reasonable cleaning, deodorising, repair or replacement costs arising from a breach of this condition, which may be charged in accordance with these Terms and Conditions.
Personal BBQs are not permitted on balconies or close to cabins.
Additional adults or children who are not included in the original booking and wish to stay overnight may incur a charge of the applicable additional guest fee advised by the Park, subject to bed configuration and prior management approval.
Furniture must not be removed from cabins.
The accommodation must be left in a reasonably clean and tidy condition. Excessive cleaning charges may apply where cleaning is required beyond that ordinarily expected following a guest stay.
Caravan Sites
Only caravan park approved matting may be used on grassed sites.
Tents and swags are not permitted on any type of site.
Occupancy and Visitors
The maximum occupancy applying to each cabin or site must not be exceeded.
Only registered guests may stay overnight unless prior approval has been obtained from management.
Management may refuse entry to an additional person, require an unregistered overnight guest to leave, or charge the applicable additional guest fee where a person occupies a cabin or site without approval.
Guests are responsible for the conduct of their visitors and must ensure that visitors comply with these Terms and Conditions.
Parking
One vehicle per cabin or site is permitted.
Boats, trailers and jet skis may be kept on the site; however, the towing vehicle must be moved to the visitor parking area if necessary.
All vehicles must be parked within the allocated cabin or caravan site.
Vehicles and trailers must not be parked on roads, vacant land or lawns unless otherwise approved by park management.
Visitor vehicles must be parked in designated visitor parking areas.
General
Children under 12 years of age must be supervised by an adult at all times.
Smoking is not permitted in the pool, playground or BBQ areas.
BBQs must be cleaned after use for the benefit of other guests.
Rubbish must be placed in the bins provided throughout the Park.
Individual fires and solid fuel BBQs are not permitted within the Park. A communal fire pit may be available. Please speak with management.
Noise must be kept to a minimum before 7:00 am and after 11:00 pm.
Any type of glass is prohibited in the pool area. Guests who fail to comply with, or repeatedly breach, this condition may be required to leave the Park without a refund and may be prohibited from making future bookings.
Bicycles and scooters must be ridden on roadways only and not after dark. Helmets must be worn at all times.
For the safety of all guests, all drivers must comply with the posted speed limits throughout the Park. Guests who fail to comply with, or repeatedly breach, the Park’s speed limits may be required to leave the Park without a refund and may be prohibited from making future bookings.
The Park is subject to NSW liquor laws. Guests whose behaviour is affected by alcohol and disturbs the peaceful enjoyment of others may be required to leave the Park without refund.
Management may refuse entry or require a guest or visitor to leave the Park where that person behaves aggressively, abusively or unlawfully; is intoxicated and causing an unreasonable disturbance; threatens the safety of another person; damages property; unreasonably interferes with another person’s use or enjoyment of the Park; or materially breaches these Terms and Conditions. Subject to any rights that cannot be excluded by law, termination in these circumstances may be without refund.
Liability
The Park Operator and Management are not liable for any loss, damage or injury suffered by guests, except to the extent caused by the negligence of the Park Operator or where liability cannot be excluded or limited by law.
The principal guest must be over 18 years of age and is responsible for the conduct of all persons included in the booking.
Guests are responsible for ensuring their personal property and valuables are kept secure at all times.
Cancellation Policy
Moama Riverside Holiday Park will not be liable for unforeseeable circumstances including, but not limited to, floods, fires, severe weather events, pandemics, government restrictions, power outages or other events beyond the Park’s reasonable control. In these circumstances, the Park may cancel, relocate or modify a booking where it is unable to provide the booked accommodation. Any refund, credit or alternative arrangement will be determined by the Park having regard to the services already provided, costs reasonably incurred and the guest’s rights under the Australian Consumer Law.
Guests are encouraged to obtain travel insurance at the time of booking.
- For cancellations made 14 days or more before the arrival date, the amount refunded will be the amount paid less a $50 cancellation fee.
- For cancellations made less than 14 days before the arrival date, the first night’s accommodation is non-refundable, and an additional $50 cancellation fee applies unless alternative arrangements have been agreed with management.
- For cancellations made on the arrival date, the full booking amount is payable, and no refund will be provided.
- No refund will be provided for an early departure resulting from a guest’s change of mind, personal circumstances or decision to shorten their stay, except where required by law.
Nothing in this Cancellation Policy excludes or limits any rights or remedies available to a guest under the Australian Consumer Law that cannot lawfully be excluded or limited.
Pets
Admission of pets into the Park is subject to management approval and may be refused where management reasonably considers the pet unsuitable for the Park environment.
Maximum of 2 animals per site or pet-friendly cabin unless prior approval has been obtained from management.
Owners must provide their own bedding for their pets. Dog blankets and bedding must not be washed in the park laundry.
Pets must always be supervised and never left unattended in cabins or caravans.
For health and safety reasons, pets are not allowed in the pool area, games room, laundry, amenities, playground, and BBQ areas.
Dogs must always be on a leash when not in the accommodation. No dog “runs” are to be erected.
It is the owner’s responsibility to control and manage their pet.
It is the owner’s responsibility to clean up after their pet. Please secure pet waste bags and place them in the bins provided.
Guests are responsible for their pets and for any injury, damage, loss, additional cleaning or other reasonable costs caused by their pets. Such costs may be charged in accordance with these Terms and Conditions.
Management reserves the right to require the removal of any pet, or to terminate a guest’s stay, where the pet is noisy, disruptive, aggressive, dangerous, uncontrolled, causes a nuisance to other guests, or where the guest fails to comply with these pet conditions. Subject to any rights that cannot be excluded by law, no refund will be provided where a stay is terminated as a result of a breach of these pet conditions.