Cancellation Policy

Moama Riverside Holiday Park will not be liable for unforeseeable circumstances including, but not limited to, floods, fires, severe weather events, pandemics, government restrictions, power outages or other events beyond the Park’s reasonable control. In these circumstances, the Park may cancel, relocate or modify a booking where it is unable to provide the booked accommodation. Any refund, credit or alternative arrangement will be determined by the Park having regard to the services already provided, costs reasonably incurred and the guest’s rights under the Australian Consumer Law.

Guests are encouraged to obtain travel insurance at the time of booking.

• For cancellations made 14 days or more before the arrival date, the amount refunded will be the amount paid less a $50 cancellation fee.
• For cancellations made less than 14 days before the arrival date, the first night’s accommodation is non-refundable, and an additional $50 cancellation fee applies unless alternative arrangements have been agreed with management.
• For cancellations made on the arrival date, the full booking amount is payable, and no refund will be provided.
• No refund will be provided for an early departure resulting from a guest’s change of mind, personal circumstances or decision to shorten their stay, except where required by law.

Nothing in this Cancellation Policy excludes or limits any rights or remedies available to a guest under the Australian Consumer Law that cannot lawfully be excluded or limited.