Terms and Conditions

MOAMA RIVERSIDE HOLIDAY & TOURIST PARK

TERMS AND CONDITIONS

To ensure an enjoyable stay with us, please read the important following conditions:

Payments and Deposits

  • Online Bookings – Full payment will be taken at time of booking.
  • Phone Bookings – A deposit of one night’s tariff at time of booking is required.
  • Presentation of a valid credit card will be recorded for security at booking.

Specific Cabin/Site numbers cannot always be guaranteed.

  • You must be at least 18 years of age to make a reservation. For tariff purposes, guests aged 16+ are considered adults and those between 2-15 years as children.
  • Reservations will only be honoured for the number of guests booked for the number of days.

Arrivals and Departures

  • Arrivals may check-in from 2.00 pm.
  • Departures are due out by 10.00 am.
  • Guests are responsible for the replacement costs of lost cabin keys and amenities fobs.

Cabins

  • No pets allowed in cabins unless specified as a pet-friendly cabin.
  • Cabins are NON-SMOKING.
  • No BYO personal BBQs are to be used on balconies or close to the cabin.
  • Extra Adults/children who are not on the booking and request to sleep over are charged $20 per night, per person, depending on bed configuration permits. However, management must agree to this in advance.
  • Furniture is not to be removed.
  • To avoid additional cleaning fees, all rubbish must be removed, dishes washed, and cabin stock returned to its original location.

Caravan Sites

  • “Caravan Parks” approved matting will only be allowed to be used on our grassed sites.
  • Tents are not permitted to be erected on a site allocated for a caravan.

Parking

  • 1 vehicle per cabin/site permitted. A boat, trailer, or jet ski can be parked at the site, but the vehicle must move to the visitor’s carpark.
  • All Vehicles must be parked in the allocated cabin or caravan site.
  • Vehicles and/or trailers are not to be parked on any roads, surrounding vacant land, or lawns.
  • Visitor vehicles must be parked in the visitor’s carpark area.

General

  • Children under 12 years of age must be always supervised by an adult.
  • Smoking is NOT permitted in pool, playground, & BBQ areas.
  • Please clean BBQs after use so other guests can also enjoy.
  • Rubbish is to be placed in the bins provided around the park.
  • Individual fires or hot coal BBQs are NOT permitted in the park. A communal fire pit is available. Please see management.
  • Noise before 7.00am or after 10.00pm is required to be kept to a minimum.
  • Bicycles/scooters must be ridden on roadways only and not after dark. Helmets to be always worn.
  • The park is subject to NSW Liquor Laws. Intoxicated guests disturbing the peaceful enjoyment of others will be directed to vacate the park without a refund.
  • Obnoxious, unruly, disrespectful, or aggressive behaviour towards staff or other guests will not be tolerated and could result in immediate booking cancellation without a refund.
  • All guests are responsible for any loss or damage arising from breakages or damage to the cabin or common property during their stay. Fees may be charged should this occur.
  • Management reserves the right to refuse entry.

Liability

The Park Operator and Management are not liable to guests or third parties for any injury, loss, or damage. The principal residents must be over 18 and are responsible for their children and visitors’ actions.

Guests must ensure that property and valuables are always secured.

MOAMA RIVERSIDE HOLIDAY & TOURIST PARK

PET-FRIENDLY CABIN / SITE TERMS AND CONDITIONS

We are excited to be able to offer pet-friendly accommodation at Moama Riverside Holiday Park.

Please respect our park and its policies. Pets are welcome free of charge, whether you stay in a pet-friendly cabin or on a site.

We ask that you please read the following rules. These are designed to provide a safe environment for your pet and our guests.

  • Admission of pets into the park is at the discretion of the park manager or duty manager.
  • Maximum of 2 animals per cabin or site.
  • Owners must provide their own bedding for their pets. Dog blankets and bedding must not be washed in the park laundry.
  • Pets must always be supervised and never left unattended in cabins or caravans.
  • For health and safety reasons, pets are not allowed in the pool area, games room, laundry, amenities, playground, and BBQ areas.
  • Dogs must always be on a leash when not in the accommodation. No dog “runs” are to be erected.
  • It is the owner’s responsibility to control and manage their pet.
  • It is the owner’s responsibility to clean up after their pet. Please ensure the pet waste bags are secured and placed in the bins provided.
  • Owners are personally responsible and will be held responsible for all personal injuries, property damage, or losses resulting from any actions caused by their pets. Additional fees will apply for cleaning or rectifying any damage.
  • Management reserves the right to evict any guests whose dogs are deemed, at our sole discretion, noisy, disruptive, aggressive, considered dangerous, or the subject of complaints from other guests. This will result in liability for payment of the entirety of your booking with no refunds.

Moama Riverside Holiday & Tourist Park